Developing a Proactive Incident Management Strategy

Incidents are uncalled events that can cause significant damage to an organisation’s property, employee injuries and reputation. Hence, businesses must be well-prepared to combat disasters and act with precision to lessen or overcome damage caused. 

In this blog, we explore how a proactive incident management system is a solution for organisations to face incidents with preparedness and apply solutions and response plans proactively. 

Incident Management System:  

An effective Incident Management System is crucial for planning responses to unexpected events during routine operations. While it traditionally outlines responses to incidents, a proactive system allows the identification of potential risks in advance. 

Consider the following example: 

Reactive Approach:  

An individual trips over a wire in a poorly lit area, drawing attention to the issue only after the incident. This reactive response may result in minor injuries, but the outcome could have been severe. 

Proactive Approach:  

A safety manager, conducting regular checks, identifies the wire and dim lighting beforehand. Addressing the concerns immediately, they take preventive actions, ensuring a safer environment. 

The simplicity of this proactive model is akin to A, B, and C. However, the scale of incidents can vary. Even with an existing incident management system, enhancements are needed to make it more proactive. 

Proactive Incident Management System:  

Organizations worldwide strive for a zero-incident goal, and a proactive incident management system plays a pivotal role in achieving this objective. This system aids in identifying hazards, potential risks, and Corrective Action Plans (CAPAs), ultimately reducing risks. 

Proactively managing incidents involves anticipating, planning, and implementing measures to prevent and address issues. This not only establishes a risk-free safety plan but also contributes to the overall security of the environment. 

Adopting a proactive incident management system goes beyond mere reactivity, and helps in creating a secure environment, aiming to thwart incidents before they occur. 

Let's delve into the steps taken to prevent incidents. 

Key components of a proactive incident management system include: 

1) Strategic Daily Task Planning: 

  • Execute daily tasks with strategic planning. 

2) Real-Time Alert Tracking: 

  • Maintain an alert system for immediate notifications. 

3) Role-Play and Tabletop Exercises: 

  • Provide training through simulated exercises. 

4) Establish a Quick Response Team: 

  • Have a team ready for swift responses. 

These measures enhance efficiency, improve safety in daily tasks, identify issues early, and reduce the likelihood of accidents. 

Proactive Incident Management Strategy 

To effectively handle incidents, organisations must adopt a proactive incident management strategy. This comprehensive strategy encompasses key facets of incident management, including incident team staffing, the establishment of incident management teams, incident management facilities, exercises, readiness measures, and early warning systems. 

1) Incident Management Team Staffing:  

Selecting employees for the Incident Management Team demands careful consideration of the operating environment. Team members should be pre-nominated, well-trained, and acquainted with their designated roles. Familiarity with the operating system, a positive rapport with team members, and rehearsal of interactions and procedures are crucial prerequisites. 

2) Establishing an Incident Management Team:  

Options for establishing Incident Management Teams range from trained members to trained and accredited/authorized members, pre-formed teams, and pre-positioned teams. The team's structure and functions should be tailored to the organization's specific needs. 

3) Incident Management Facilities:  

Facilities designated for incident management must be identified in advance, whether purpose-built spaces or adaptable multi-use areas. Equipped with essential resources such as communication tools, power outlets, computers, whiteboards, and stationery, these facilities should support collaborative efforts and information sharing among team members. 

4) Exercising the Incident Management Plan:  

Regular exercises and simulations are imperative for ensuring a comprehensive understanding and effectiveness of incident management plans and procedures. These activities instil confidence among team members, familiarize them with the operational context, and hone their proficiency in using incident management software. 

5) Relationships and Partnerships: 

 Effective incident response often requires collaboration with external entities. Establishing relationships with stakeholders and partner organizations before an incident occurs is vital, fostering teamwork, information sharing, and collaborative decision-making. 

6) Early Warning Systems:  

Implementing early warning systems enables organizations to monitor indicators, enhancing readiness measures before incidents unfold. These systems facilitate the forecasting of risks and potential incidents, empowering entities to take proactive actions and minimize impacts. 

How a Proactive Incident Management Approach Makes a Difference:  

Early detection of risks, trends, mistakes, and problematic areas significantly improves processes, preventing issues from escalating. This proactive stance fosters a culture of carefulness among employees, impacting their daily work positively. 

Here are five steps showcasing the proactive nature of the incident management system: 

1) Identify/Investigate: 
  • Centralized reporting enables employees to report incidents promptly, ensuring timely actions. 
2) Assess: 
  • Conduct a risk assessment on reported events, preventing recurring issues and ensuring consistency. 
3) Take Appropriate Decisions: 
  • Swift actions, such as additional training or corrective plans, prevent rule violations and potential fines. 
4) Notify: 
  • Immediate notifications keep workers informed about deviations from standard operations. 
5) Analyse: 
  • Centralized platforms facilitate trend analysis, allowing for long-term and short-term action plans. 

Thus, a proactive incident management system empowers organizations to: 

  • Prevent/simplify incident escalations. 
  • Send quick alerts and notifications. 
  • Monitor trends and formulate action plans. 
  • Keep stakeholders informed at all incident stages. 
  • Maintain communication across multiple platforms. 
  • Prioritise ongoing compliance. 
  • Identify potential hazards. 
  • Leverage new technologies. 

Encouraging a growth mindset, a proactive approach fosters open communication, enhances processes, and promotes safety, making workplaces better and people safer.  

Principles Guiding Effective Incident Management 

Practicing sound incident management is anchored in fundamental principles that align with a comprehensive risk-based framework and the principles of emergency management as outlined in the Australian Emergency Management Arrangements Handbook (AIDR 2023). These guiding principles offer direction for achieving excellence in incident management, elaborated and contextualized throughout the handbook. 

1) Life Protection and Harm Reduction: 

  • Incident management places the utmost priority on safeguarding human life and alleviating suffering above all other objectives and considerations. 

2) Integration with Existing Arrangements: 

  • Incident management plans and procedures seamlessly integrate with and enhance regular business operations. 

3) Risk-Based Approach: 

  • Determination of incident management capabilities and capacities is rooted in comprehensive risk assessments. 

4) Effective Preparation: 

  • Incident management entails thorough preparedness measures undertaken proactively before the occurrence of an incident. 

5) Embracing and Managing Uncertainty: 

  • Incident management establishes the capability to navigate and diminish uncertainty. While total elimination is not possible, incident management facilitates swift adaptation to evolving operational contexts. 

6) Proactive Stance: 

  • Incident management involves foreseeing potential risks in advance, and proactively elevating readiness levels to address them. 

7) Building Personnel Capability and Confidence: 

  • Incident management exercises contribute to enhancing personnel confidence by familiarizing them with plans, procedures, and systems through practice. 

8) Empowering Personnel: 

  • Incident management grants personnel the authority and a clear sense of purpose, empowering them to take appropriate actions in resolving an incident. 

9) Building Relationships: 

  • Effective incident management necessitates well-established relationships with suppliers, contractors, emergency services, and regulators. 

10) Promoting Organisational Outcomes: 

  • Incident management aids entities in attaining governance, social, and environmental objectives. 

11) Continuous Improvement: 

  • Incident management involves a commitment to continuous learning from an entity’s experiences and those of others. Effective incident management incorporates a robust system for deriving valuable lessons. 

How can Integrating Lahebo Risk Management Software help? 

Lahebo Risk and Compliance Management software is a simplified, centralised platform to report and mitigate risks. 

Our Issue Management module can help organisations handle issues with transparency and help mitigate them in a step-by-step process. Lahebo also helps create a repository of incidents to save as a reference in circumstances of future occurrences. 

To know further, feel free to book a demo or email our team for assistance at  

For more such industry insiders, stay tuned Lahebo website. 

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